Terms and Conditions
Last Updated: March 5, 2026
Welcome to Sixty10. These Terms and Conditions (“Terms”) govern your access to and use of the Sixty10 platform, website (sixty10.com), and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
“Sixty10,” “we,” “us,” or “our” refers to Sixty10, the provider of the Service. “You” or “Customer” refers to the individual or entity accessing or using the Service. “Authorized Users” means individuals authorized by the Customer to access the Service. “Customer Data” means any data, information, or material submitted to the Service by or on behalf of the Customer, including Protected Health Information (PHI). “PHI” or “Protected Health Information” has the meaning set forth in the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended.
2. Account Registration and Access
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify Sixty10 immediately of any unauthorized use of your account. Sixty10 reserves the right to suspend or terminate accounts that violate these Terms.
3. Permitted Use
Subject to these Terms, Sixty10 grants you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations during the subscription term. You shall not: (a) sublicense, sell, or distribute the Service; (b) modify, reverse engineer, or create derivative works; (c) use the Service in violation of any applicable law; (d) interfere with or disrupt the Service; or (e) attempt to gain unauthorized access to the Service or its related systems.
4. Customer Data and Ownership
You retain all rights, title, and interest in your Customer Data. Sixty10 does not claim ownership of any Customer Data. You grant Sixty10 a limited license to process, store, and transmit Customer Data solely to provide the Service. Sixty10 will not access, use, or disclose Customer Data except as necessary to provide the Service, prevent or address technical issues, or as required by law.
5. HIPAA Compliance and Protected Health Information
Sixty10 acknowledges that in the course of providing the Service, Sixty10 may create, receive, maintain, or transmit Protected Health Information (PHI) on behalf of Customers who are Covered Entities or Business Associates under HIPAA.
Business Associate Agreement (BAA): Sixty10 will enter into a Business Associate Agreement with any Customer that is a Covered Entity or Business Associate under HIPAA, prior to the Customer submitting any PHI to the Service. The BAA will govern Sixty10’s obligations with respect to PHI and will comply with 45 CFR 164.502(e) and 164.504(e).
Safeguards: Sixty10 implements administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI, including: AES-256-GCM encryption for data at rest and in transit, field-level encryption for designated PHI fields, role-based access controls, comprehensive audit logging, configurable session timeouts, and secure backup procedures.
Breach Notification: In the event of a breach of unsecured PHI, Sixty10 will notify the affected Customer without unreasonable delay and no later than sixty (60) calendar days after discovery of the breach, in accordance with 45 CFR 164.410.
Minimum Necessary Standard: Sixty10 will limit its use, disclosure, and requests for PHI to the minimum necessary to accomplish the intended purpose, in accordance with 45 CFR 164.502(b).
Subcontractors: Sixty10 will ensure that any subcontractors that create, receive, maintain, or transmit PHI on behalf of Sixty10 agree to the same restrictions, conditions, and requirements that apply to Sixty10 under the BAA.
6. Security
Sixty10 maintains commercially reasonable security measures to protect Customer Data, including: encryption of data at rest and in transit using AES-256-GCM; field-level encryption for sensitive data fields; role-based access controls with configurable permissions; comprehensive audit logging of all data access and modifications; configurable session timeouts; regular security assessments; and secure, redundant backup procedures.
7. Subscription and Payment
Access to the Service requires a paid subscription. Fees are based on the plan selected and billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. Sixty10 may modify pricing with thirty (30) days written notice prior to the next billing cycle.
8. AI Features and Automated Processing
The Service includes AI-powered features such as document analysis, content generation, and workflow recommendations. AI features process Customer Data solely to provide the requested functionality. Sixty10 does not use Customer Data to train general-purpose AI models. AI-generated outputs are provided as informational aids and should not be relied upon as legal, medical, financial, or other professional advice. You are responsible for reviewing and verifying all AI-generated outputs.
9. Intellectual Property
The Service, including all software, algorithms, designs, text, graphics, and trademarks, is owned by Sixty10 and protected by intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except the limited use rights expressly granted herein.
10. Termination
Either party may terminate these Terms upon thirty (30) days written notice. Sixty10 may suspend or terminate your access immediately if you breach these Terms. Upon termination, Sixty10 will make your Customer Data available for export for thirty (30) days. After this period, Sixty10 will securely delete or destroy all Customer Data, including any PHI, in accordance with HIPAA requirements.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIXTY10 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM THE SERVICE. SIXTY10’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY FOR BREACHES OF HIPAA OBLIGATIONS OR THE BAA.
12. Governing Law
These Terms are governed by the laws of the State of California. Any dispute shall first be subject to good faith negotiation. If unresolved within thirty (30) days, either party may submit the dispute to binding arbitration in Los Angeles County, California, under the rules of the American Arbitration Association.
13. Modifications
Sixty10 may modify these Terms at any time with at least thirty (30) days notice. Continued use after the effective date constitutes acceptance of the updated Terms.
14. Contact
Questions about these Terms? Contact us at [email protected].